Frequently asked
questions.

Yes. The collection is available through Shopify secure checkout.

No. The images are illustrations made for this collection. Final products may differ in shape, color, texture, and size.

Those details are not final. Each product page will show confirmed material, dimensions, and care instructions after a physical sample is tested.

The cart is saved in this browser only. Adding an object does not reserve it or place an order.

This site sends your cart to secure Shopify checkout, where shipping, taxes, and payment are completed.

Made to order. The current estimate is 3–5 production days before shipping. This is an estimate, not a delivery promise. Confirmed lead times are shown on each product page before you order.

Contact the studio with an order number if available. Do not mail anything until we send return instructions. Report wrong, damaged, or defective pieces within 7 days of delivery, with photos. The returns page explains the eligibility rules.

Shipping destinations, costs, taxes, and delivery times are shown in secure checkout before payment. US Standard shipping is free on orders of $70 or more. Express shipping is $15. The exact total is confirmed at Shopify checkout before payment. Non-custom pieces may be returned within 60 days of delivery if they are unused and undamaged. The buyer pays return shipping, and the refund is issued after the returned piece is inspected. The shipping and returns pages carry the full terms.

Email heyfloop@proton.me or use the form on the contact page. We aim to reply within two business days. The waitlist is a one-way launch-news channel, not support.

Cart contents stay in this browser, the waitlist stores your email address and signup source in Cloudflare KV, and uploaded design photos go to private R2 storage. The privacy page explains each flow, how long records are kept, and what is not collected.

You add a name — and for photo pieces, a picture — on the product page or right after checkout. We then send a design preview for your approval before anything is made.

Fix it on the design preview before you approve. Once production starts, a custom piece is final sale, except for seller-fault defects, wrong items, or transit damage.

Custom pieces are produced only after you approve the design preview. You may cancel before production starts, or within 24 hours after approval — whichever comes first. Once production starts, a custom piece is final sale, except for seller-fault defects, wrong items, or transit damage.

Report a defect, wrong item, or transit damage within 7 days of delivery with photos. We will arrange a remake or refund for confirmed seller-fault issues. Spelling or photo errors you approved on the design preview are not covered.

Made to order. The current estimate is 3–5 production days before shipping. This is an estimate, not a delivery promise. Confirmed lead times are shown on each product page before you order.

They are decorative keepsakes, not toys, and should be displayed out of reach of children. Materials and finishes will be published once physical testing is complete.