Store policies / contact
Talk to
the studio.
Contact FLOOP studio about a piece, a custom idea, or your data. Email heyfloop@proton.me or use the form below.
Send a message
We aim to reply within two business days. Choose the type of question and include an order number if you have one. For damage claims, tell us what happened; we will explain how to send photos safely.
Email directly
heyfloop@proton.me reaches the studio for orders, custom work, press, and privacy requests. We aim to reply within two business days.
Privacy requests
To access, correct, or delete a waitlist email, feedback note, contact message, or uploaded design photo, email us with the address or approximate date you used. Deletion requests are actioned within 30 days.
Before you order
Orders are handled by Shopify secure checkout. The shipping and returns pages describe the rules that apply, and the FAQ covers personalization and the design-approval step.